Articles on: Troubleshooting

How to Resolve Issues with Clickable Links in InDesign

Hyperlinks, also known as clickable links, are elements in digital documents, such as web pages or emails, that allow users to navigate to another location with a single click or tap.

In rare cases, certain links may not become clickable when placed inside Mobimag. If you encounter this issue, there are several steps you can take to resolve it.

Open the file in Acrobat and export it in an earlier version of PDF:
If your clickable links are not functioning as expected, try opening the InDesign file in Adobe Acrobat and exporting it in an earlier PDF version. This process can sometimes resolve any compatibility issues and restore the clickability of the links.

Open the file in Preview and re-export:
Another solution is to open the InDesign file in a PDF viewer like Preview (on macOS) and then re-export it. This method can help address any formatting or rendering issues that may be affecting the functionality of the links.

Export the file from InDesign for an older PDF target version:
InDesign allows you to specify the target PDF version when exporting a document. If your clickable links are not working, try exporting the file for an older PDF target version. This action can sometimes mitigate any incompatibilities that may be hindering the link functionality.

Recreate the links in Acrobat:
If the previous steps do not resolve the issue, you can recreate the links directly in Adobe Acrobat. Open the PDF file in Acrobat and use its tools to add the necessary hyperlinks manually. This ensures that the links are properly associated with the desired destinations.


Alternatively, you can edit the hyperlink in InDesign and link to Shared Destination instead of URL and then export the file as PDF Interactive instead of the standard PDF Print. You can potentially resolve issues with clickable links by utilizing the "Shared Destination" feature in InDesign and exporting as a PDF Interactive. This method allows InDesign to handle the hyperlink functionality internally, enhancing compatibility and ensuring the links remain clickable in the exported PDF file.

By following these steps, you can troubleshoot and resolve issues with clickable links created in InDesign. Ensure that your hyperlinks function correctly to enhance user experience and provide seamless navigation within your digital documents.*

Updated on: 17/05/2023

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